York-based personal lines insurer, The Insurance Emporium, has been named the winner of the Customer Care Award at the 2026 British Insurance Awards. The awards ceremony was held at London’s prestigious Royal Albert Hall on 8th July 2026. The insurer was among 1,400 people in attendance with comedian and Celebrity Traitors winner Alan Carr as the host for the evening.

Francis Martin, Chief Executive Officer at The Insurance Emporium commented: “To be recognised for our customer care is an incredible honour. This award reflects the commitment of our people to delivering outstanding service every day and demonstrates that customer care remains at the heart of everything we do.”

The British Insurance Awards are among the most prestigious accolades in the insurance industry with The Insurance Emporium shortlisted against several other exceptional businesses within its category for the Customer Care award.

What makes me especially proud of this award is that it isn't recognition for one project or one team, it’s a recognition of the culture we've built together – one where we genuinely care about doing the right thing for our customers and for each other.

Underpinning the insurer’s award-winning customer care strategy is a culture that puts people first. This commitment to service excellence has led to The Insurance Emporium receiving Feefo's Platinum Trusted Service Award 2026 and being crowned Best Claims Service at the Moneyfactscompare.co.uk Awards 2026. Together, these accolades demonstrate the insurer's ongoing focus on delivering exceptional service and support.

The British Insurance award win comes hot on the heels of further success for The Insurance Emporium. Earlier this month, the business was awarded a Golden Moments Award by York Cares for its Sustained Support for Collection Campaigns. The Golden Moment Awards recognises organisations that make a meaningful and sustained contribution to York communities through volunteering, fundraising and charitable initiatives.

Throughout the year, the specialist insurer has organised employee collection campaigns, gathering donations for initiatives including The Hygiene Bank and York Cares' Easter and Christmas appeals. These campaigns have supported a range of community initiatives delivered by York Cares.