LNER Encourages Customers To Stay Safe With Help Always At Hand

LNER has released heart-stopping CCTV footage of three incidents involving children, to highlight the importance of safety at train stations and encourage customers to request help when needed.

The CCTV footage shows an incident at Darlington Station where a young child falls in between the train and platform edge, a baby falling backwards out of a buggy when boarding a train at Newcastle Central Station and the moment a young child climbed on to the tracks at Newark Northgate Station.

Already this year, eight safety incidents involving children have been recorded at LNER stations. Thankfully, they have all resulted in only minor physical injuries. But as the footage shows, some could have had a much more serious outcome.

As part of its Rail Safety Week activity, LNER wants to prevent any similar incidents by drawing attention to the services available to parents and carers travelling with them and the safety measures the train operator has put in place at its stations.



LNER is committed to providing assistance to anyone who needs it, so help can be request on arrival at any of its eleven managed stations, or pre-booked online or over the phone through the Passenger Assist service.

Every LNER station has a waiting area, including London King’s Cross station which has a dedicated family lounge, so those travelling with youngsters can wait safely and minimise time at platforms.

When at the platform, tactile surfaces and clear yellow markings provide a visual and physical alert to safe areas for customers to stand. LNER staff are also visible as every train arrives and departs and will provide guidance for customers about platform safety.

Warrick Dent, LNER’s Safety and Operations Director, said:
Travelling by train is one of the safest ways to travel and thankfully incidents like the ones captured on the CCTV are rare, but they do happen. We know that travelling with children can be challenging. Navigating buggies and luggage through a busy station can be stressful. So, we want to make sure parents and carers are aware of the services we have available which can make their journey with us smoother and safer.”

Speaking about a recent incident she witnessed where a child fell from the platform edge onto tracks, Station Customer Services Assistant, Olivia Timms, said:
“It was a really upsetting incident for the child and family and for customers and colleagues to witness. I think the fact a train came through the station at speed just seconds after emphasised just how awful the outcome could have been. Thankfully, everyone made it home safely that day and we want to make sure that happens every day. So, we’re asking customers travelling with children to please take care the station. Be aware of your surroundings and before travelling carry out some simple checks to buggy brakes and safety straps. If you need help, please ask – that's what we’re here to do.”